Payment can be made using a debit or credit card online or via PayPal, through our website. We also accept direct bank transfers within the UK under special circumstances. Please contact us if you would like to discuss an alternative payment method or if you have any problems with the site.
Shipping is free for all orders over £150. Orders under £150 are subject to a £8 shipping charge, We always ship using Royal Mail Special Delivery in the UK or Tracked & Signed if going internationally.
All orders will be fully insured for the retail value in case of loss or damage. We mainly ship on Mondays and Thursdays. If you have a specific need for a package to be with you quickly, please contact us to discuss. We are always open to making a special trip to have a piece sent out. Packages will require a signature upon arrival.
Please be aware that additional import, sales or customs taxes may be added according to your country's requirements. These costs are your responsibility.
Delivery within the UK normally takes place the next working day from the day of shipment. Worldwide delivery could take up to 4 weeks. Please bare this in mind when making a purchase. We cannot make it go any faster unfortunately!
If you are not completely satisfied with your purchase, we will refund the full amount excluding postage. For this, you will need to notify us within 7 days of receipt via either e-mail or telephone that you would like to return the item. Once we have confirmed receipt of this notification, we require confirmation that the item has been sent via a tracking reference within 7 days. Please ensure the item is packaged and addressed correctly and sent via a suitable method. We cannot be held responsible for items that are lost or do not reach us in their original condition. Return postage is at your own expense. Please do not use paper envelopes as jewelry will tear through these. If you are sending from outside of Europe, please mark the customs invoice with RETURNED GOODS as otherwise we will be charged customs fees and these will have to be deducted from the refund amount.
We will send the purchase price back to you via the method by which you paid as soon as we have received the item back and we are satisfied that it is in its original condition. It should also include the original box or packaging e.g. velvet bag/box.
The cost of return postage will be at your own expense.
Returns and credits will be processed within 3 days of receipt and inspection of the item. We will confirm receipt of the returned item and completion of the refund via e-mail. Please note that re-sized items are non-refundable, as are items paid for using a layaway payment option (see below).
We would be happy to re-size a ring for you if required. This can take 1-2 weeks and there is an additional charge to the purchase price. Please contact us for a quote; sizing is charged at cost. Once rings have been re-sized, they are non-refundable. If you would rather see the item before having the ring re-sized, we would be happy to organise shipment and you can send it back to us when you are ready. Please use the 'contact us' page for details.
We endeavour to describe all items as accurately as possible using our expert knowledge. To gain an accurate weight of a diamond or any other gemstone, you would need to remove the stone from the ring. As this is antique jewelry, we would rather not remove the stones to weigh them separately as it can compromise the piece significantly. As such, all carat weights are an approximation based on the 'mm' measurements of the stones. In terms of clarity, we grade according to the diamond industry standard gaining the best insight into the stone that the setting will allow. We do our utmost to describe pieces to ensure any repairs or imperfections are divulged straight away. Often it is the imperfections that make the piece so special!
Each piece is checked by a skilled repairer to ensure that there are no loose stones/catches etc before it is added to the site for sale. As such, it is a very rare occasion that a stone may come loose. Antique jewelry, however, can be more susceptible to damage/loss and it is advised that you wear a piece with this in mind.
In the unlikely event that the piece does require a stone replacement, we will do this for free within 30 days of purchase. If the loss of a stone or damage is past this date, we would be happy to take a look at the item and assess the nature of the repair. Our expert jeweler can quote for the repair and you can decide whether you would like to go ahead.
We do not offer this service. Your order confirmation is a full receipt for the purchase price.
LAYAWAY PAYMENT OPTION
In particular circumstances, we may be able to organise a layaway payment option. The arrangement of this depends on the individual and requires a 20% non-refundable deposit. If you would like to discuss layaway payment options, please contact me via the ‘contact us’ option on the home page. If you have purchased an item and paid in instalments via a layaway arrangement, it is non-refundable.
COOLING OFF PERIOD
As this purchase has been made through the distance selling method, you have, by law, a cooling off period of 7 days in which you can cancel the order prior to shipment. If you have already sent payment, you will receive a full refund.