TERMS

payment

Payment can be made using a debit or credit card online through our website. We also accept direct bank transfers under special circumstances. Please contact us if you would like to discuss an alternative payment method or if you have any problems with the site.

layaway payment option

In particular circumstances, we may be able to organise a layaway payment option. The arrangement of this depends on the individual and requires a 20% non-refundable deposit, paid within 24hrs of issue of the invoice to secure the piece. The remaining 80% can then be organised to suit you, ideally complete over 4 months. If you would like to discuss layaway payment options, please contact me via the ‘contact us’ option on the home page. If you have purchased an item and paid in installments via a layaway arrangement, it is non-refundable. Layaways are also non-transferrable.

In the unlikely event that a layaway payment is missed, we would appreciate communication to discuss how to move forward. We are friendly and understand that occasionally life can get in the way. We will always try to make contact and resolve any issues, though if there is a balance to pay on an item and there has been no contact from the buyer over a 3 month period, the agreement becomes void and the item will be listed for sale again. All payments up until this point are non-refundable.

If you enter into a layaway agreement, you automatically accept the full terms and conditions listed in this section.

descriptions

We endeavour to describe all items as accurately as possible using our expert knowledge. To gain an accurate weight of a diamond or any other gemstone, you would need to remove the stone from the ring. As this is antique jewellery, we would rather not remove the stones to weigh them separately as it can compromise the piece significantly. As such, all carat weights are an approximation based on the 'mm' measurements of the stones in their settings. In terms of clarity, we grade according to the diamond industry standard gaining the best insight into the stone that the setting will allow. We do our utmost to describe pieces to ensure any repairs or imperfections are divulged straight away. Often it is the imperfections that make the piece so special!

Please note that any boxes/props in pictures are not included unless otherwise stated.

repairs

Each piece is checked by a skilled repairer to ensure that there are no loose stones/catches etc before it is added to the site for sale. As such, it is a very rare occasion that a stone may come loose. Antique jewellery, however, can be more susceptible to damage/loss and it is advised that you wear a piece with this in mind.

In the unlikely event that the piece does require a stone replacement, we will do this for free within 30 days of purchase. If the loss of a stone or damage is past this date, we would be happy to take a look at the item and assess the nature of the repair. Our expert jeweller can quote for the repair and you can decide whether you would like to go ahead.

ring sizing

We would be happy to re-size a ring for you if required. This can take 1-2 weeks and there is an additional charge to the purchase price. Please contact us for a quote; sizing is charged at cost. Once rings have been re-sized, they are non-refundable. If you would rather see the item before having the ring re-sized, we would be happy to organise shipment and you can send it back to us when you are ready. Please use the 'contact us' page for details and see the ‘Size Guide’ page for an idea of ring size conversion.

appraisals

We do not offer this service. Your order confirmation is a full receipt for the purchase price.

cooling off period

As this purchase has been made through the distance selling method, you have, by law, a cooling off period of 7 days in which you can cancel the order prior to shipment. If you have already sent payment, you will receive a full refund.